Below are the terms and conditions as they apply to the services that Horizons Group Travel (Horizons) provides in the planning, handling and operation of tours. These terms and conditions are deemed to be accepted by the responsible party upon receipt of a booking form and/or payment of the initial deposit.
PACKAGE PRICES
The quoted amounts outlined in the package are in Australian dollars unless stated otherwise. The quoted price takes into account a minimum number of paying participants, should the minimum number of participants not be met a requote will be necessary. Upon receipt of a deposit the tour price will remain unchanged regardless of changes in currency exchange rates, fuel prices and taxes. Costs are subject to the group travelling together, any variation will incur an amendment fee. No refund will be made for any unused services included in the tour price, including for individuals who choose to join the tour late or depart early. Due to group airfare terms and conditions no refunds or discounts can be offered for participants choosing not to use their return international flight.
TOUR CANCELLATIONS
Tour cancellations made by member(s) of the touring party must be in writing to Horizons prior to the tour commencement. Your cancellation will be effected from the day Horizons acknowledges receipt of your cancellation notice. The table below outlines the scale of charges for cancellations:
Days of Notice Prior to Tour Commencement Cancellation Charge
Prior to 180 days before your tour $1000.00
180-61 days before your tour 50% of total Tour Price
60-15 days before your tour 75% of total Tour Price
14 days or less before your tour 100%
CANCELLATION CONDITIONS
Upon tour commencement, no refunds will be provided including any unused portion of the tour. Any supplier cancellation fees levied will be in addition to the above. All cancellations will take up to 10 weeks to be processed. The cancellation policy will be strictly adhered to and any appeals will need to be in writing to the Managing Director. If the reason for your cancellations is covered under the terms of your insurance policy, you may be able to claim these charges from your insurance company.
CANCELLATION BY HORIZONS
Horizons reserve the right to cancel a tour if the minimum required number of participants is not met. In the event that Horizons should have to cancel a tour, all deposits and instalments will be refunded.
HORIZONS RESPONSIBILITY
Horizons takes all reasonable steps and accepts reasonable responsibility for ensuring the tour is supplied as described in the daily planner issued prior to tour commencement. If unforeseen circumstances or conditions beyond Horizons control necessitate changes, Horizons reserve the right to amend itineraries and substitute the best available alternative. Horizons acts only as agents for contractors providing accommodation, transportation or other services and all contracts issued by Horizons are subject to the tariffs, terms and conditions under which services are provided. Horizons shall not be deemed liable for death or injury to any person or loss or damage to any property arising from these services or any circumstances beyond Horizons control and amounting to ‘force majeure’ including but not limited to war or threat of war, riot, epidemic, strikes, terrorist activity, natural or nuclear disaster and adverse weather conditions.
TRAVEL INSURANCE
Travel insurance is compulsory and is the individual responsibility of all tour members. It is recommended that any policy be taken out as soon as possible to cover any unlikely events. Horizons have a recommended travel insurance provider and can arrange for a group discount on their policy. All tour members must notify Horizons of their Travel Insurance Provider details and policy number prior to tour commencement
PASSPORTS, VISAS
All tour members or their guardians are responsible for ensuring the participant(s) have the appropriate travel documentation including passports, Visas (if required) and any insurance documentation. Please allow at least 12 weeks to obtain this documentation. All tour participants agree to provide Horizons with one photocopy of the ‘picture page’ of their passport as soon as possible after booking. If the copy of the passport is not provided or if the information provided is incorrect, the tour participant will be responsible for all air ticket change fees
CONDUCT
Damages or losses incurred by a traveller will be the sole responsibility of the individual member(s) and/or the group. No refunds will be made and no expenses will be incurred by Horizons should a tour manager decide to terminate a participant’s involvement in the tour for misdemeanour or misconduct.
TOUR PARTICIPANT/GUARDIAN RESPONSIBILITY
As a tour participant or guardian of a tour participant, it is your responsibility to:
- Complete and sign the Booking Form and ensure that all information you give to Horizons and have received from Horizons is accurate.
- Inform Horizons of any changes to your booking immediately.
- Ensure that your passport, travel insurance and all Visa requirements are met.
- Ensure that you behave in a responsible and reasonable manner and adhere to local laws and regulations.
ACCOMMODATION
Unless otherwise stated in the proposal all accommodation is based on shared accommodation, should tour numbers or gender ratios require a single room or rooms a single supplement will be levied. Should gender breakdowns or requests require a single room or rooms a single supplement will be charged.
SPECIAL REQUIREMENTS
Please notify Horizons prior to payment of your deposit, if you have any special needs or requirements including physical, dietary or any other.
DESTINATION PARTICIPANT INFORMATION
Horizons make no representation as to the safety, conditions or other issues that may exist at a destination. International travel advice can be obtained from the Australian Department of Foreign Affairs and Trade (www.smarttraveller.gov.au).
COMPLAINTS
Should you wish to make a complaint in relation to a tour please:
- Notify the tour manager so action can be taken immediately
- If the problem(s) cannot be resolved, please submit a letter of complaint within 28 days of your return to
Horizons Group Travel, PO Box 408, Sydney Markets NSW 2129
Horizons will thoroughly investigate any complaints and report back to the correspondent. Please feel free to contact us if you would like clarification of any of our booking terms and conditions
TRAVEL DOCUMENTS
Travel documentation including airline tickets and final itinerary will be available 2-3 weeks prior to departure, providing full payment has been received by the due date.